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Leadership September 26, 2012

What You Don’t Know About Your Small business Metrics Will Hurt You

We all know the cliche of ‘what you don’t know won’t hurt you’ and while that may be true in some cases, in the world of small business, nothing could be further from the truth. Monitoring business metrics is crucial to your success. Without it you cannot make progress because you don’t know where...

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Leadership January 10, 2012

No This Is Not Another Steve Jobs Tribute

Don’t forget the customer experience.

Whether you’re a Macintosh fan or not, the technology world has lost a very significant player. No this is not going to be another “how great Steve Jobs was article” but what it is going to be is another “don’t forget the customer experience” article.  What I...

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